Learn about our shipping policies and timelines
Shipping Policy
Understand our shipping processes, timelines, and responsibilities to ensure a smooth delivery experience.
Shipping Times
Each vendor sets their own shipping timelines. Estimated delivery times are listed per product. ETA07.com is not responsible for shipping times or guarantees.
📌 Note: Delivery timeframes may vary depending on the product, vendor location, and destination. Always check the estimated delivery date before placing your order.
Delays and Lost Packages
ETA07.com is not liable for courier delays or lost packages. Buyers must coordinate with vendor and shipping provider.
What to do if your package is delayed or lost:
- 1. Contact your vendor first with your order number
- 2. Provide the shipping provider and tracking number
- 3. Follow up with the courier's customer service
- 4. If unresolved, file a claim through the shipping provider
Tracking
Vendors are required to provide a tracking number when shipping physical products.
✓ Tracking Benefits:
- • Real-time package location updates
- • Estimated delivery date and time
- • Proof of delivery upon arrival
Shipping Responsibility
Vendors are responsible for timely shipment. Contact your vendor directly regarding shipping concerns.
📞 Contact Your Vendor
For any shipping concerns, delays, or questions about your order status, contact your vendor directly. They have the authority to resolve shipping issues and provide real-time updates on your specific package.
Important Disclaimer
ETA07.com provides the marketplace platform but does not assume liability for shipping delays, damages, or lost packages. All shipping responsibilities rest with the individual vendors and courier services. Buyers and sellers are responsible for resolving shipping-related issues directly.